FAQ – Frequently Asked Questions
Welcome to the TheStarboy.com FAQ page! Here you will find answers to the most common questions about our products, orders, shipping and much more. If you don’t find the answer to your question, please feel free to contact us at info@starboycosmetics.com.
Orders and Payments
1. How can I place an order?
- You can place an order directly on our website www.starboycosmetics.com. Add the desired products to the cart, go to the cart page and follow the instructions to complete the purchase.
2. What payment methods do you accept?
- We accept multiple payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay, Klarna and Amazon Pay.
3. Is it safe to purchase on your site?
- Yes, our site uses SSL certificates to ensure that all transactions are secure and that your personal data is protected.
4. Can I change or cancel my order?
- If you wish to change or cancel your order, please contact our customer service as soon as possible at info@starboycosmetics.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations if the order has already been processed.
Shipping and Delivery
1. What are the shipping times?
- Shipping times vary depending on destination. Typically, domestic shipments take 2-5 business days, while international shipments can take 7-14 business days.
2. How much does shipping cost?
- Shipping costs depend on the destination and the shipping method chosen. You can view shipping costs during the checkout process.
3. Can I track my order?
- Yes, once your order has shipped, you will receive an email with tracking information.
4. Do you ship internationally?
- Yes, we ship internationally. Please note that delivery times and shipping costs will vary depending on the destination.
Returns and Refunds
1. What is your return policy?
- We offer a 30 day return policy. If you are not satisfied with your purchase, you may return unused and unopened products within 30 days of receipt for a full refund.
2. How can I make a return?
- To make a return, contact our customer service at info@starboycosmetics.com for detailed instructions. We will provide you with a returns form and the return shipping address.
3. Do I have to pay for the return?
- Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
4. When will I receive my refund?
- Once we receive and inspect your return, we will process your refund within 7-10 business days. The refund will be made to the original payment method used for the purchase.
Products
1. Are your products cruelty-free?
- Yes, all TheStarboy.com products are cruelty-free. We do not test our products on animals.
2. Do you use natural ingredients in your products?
- Yes, we are committed to using natural and organic ingredients in our formulations, avoiding harmful chemicals.
3. How can I know which product is right for me?
- Each product on our site has a detailed description and indications on skin types or specific needs. If you need further advice, please contact our customer service at info@starboycosmetics.com.
4. Can I request product samples?
- We do not currently offer free samples, but we invite you to follow our social pages and sign up to our newsletter to be informed about any promotions and special offers.
Contact us
If you have any other questions or need assistance, please do not hesitate to contact us:
- Email: info@starboycosmetics.com
- Social Media: Follow us on Instagram, Facebook and Twitter to stay updated on the latest news and promotions.
Starboy s.r.o. Máchova 439/27, Vinohrady, 120 00 Prague, Czech Republic Email: business@starboycosmetics.com